index

How does shipping and delivery work?

Orders are shipped once production is complete. For made-to-order press-on nail sets, please allow up to 10 business days for preparation before shipment. In-stock items may ship sooner depending on availability.

Once your order has been shipped, you will receive an email with tracking information so you can monitor your shipment until it arrives.

If your order includes multiple items, they may ship from different locations depending on stock availability. This allows us to fulfill your order as efficiently as possible.

Delivery times vary based on your location and the shipping method selected at checkout. Express shipping typically arrives within 1–3 business days after shipment, while standard shipping typically arrives within 2–8 business days after shipment.

Sure can! Provided your order has not shipped, please send us the new shipping address details ASAP and we can change this over for you. To reach out with your new/updated shipping address, email us at: info@pressienailclub.com. 

If your order has already shipped, don’t panic! You can still redirect it via the courier tracking link provided on your shipping confirmation email.

Please note: We cannot redirect or retrieve orders successfully delivered to an incorrect address. So, please ensure you carefully check your address details entered at checkout.

Although our courier quotes us 2-8 business days for standard delivery, they may not always be able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date.

If your order isn’t delivered within 20 days, please contact us and we can launch an investigation with the provider.

Please note: The investigation outcome timeline can vary from courier to courier. We’ll do our best to help with a timely resolution.

 

We offer free returns for 14 days from the date your order is delivered/received.

However, not all items are eligible for return. Any products excluded under our return policy will be noted on product pages and/or at checkout. To be eligible for a return:

  • Item(s) must be initiated for return and placed in the post within 30 days of the date your order is delivered/received.
  • Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.
  • Item(s) must be returned in the original packaging, and in ‘as new’ condition. This includes attached swing tags, ribbons, and specialty packaging.
  • You must provide a photo of your item/s prior to shipping so we can assess the condition.

    Please note: If you claim a refund on a bundle, the bundle pricing is no longer valid. The items you keep will default to the current sale price and a refund will be given for the remaining amount.

Example: Purchased 2 Nail Sets for $60 Returned one Nail Set, current sale price = $35 Your refund is $60 - $35 = $25

The above is only an example, the total amount owed will be calculated at the time your refund is requested.

Please email info@pressienailclub.com to initiate your return.

Something not quite right with your order? Don’t worry, the Pressie Nail Club customer service team is ready to help. Email us at info@pressienailclub.comand advise us of your issue. We’ll endeavor to resolve any issues as quickly as possible.

Our nail consultants are available via email and live chat 24/7 so you can expect to receive a reply within 24 hours.
Email info@pressienailclub.com and we’ll get back to you as soon as we can.

To start a live chat with our team, tap the speech bubble icon at the bottom left of your screen.